Refund Policy
Effective Date:June 10, 2025
At Blay Digital Agency, we strive for customer satisfaction and aim to deliver high-quality services that meet your expectations. This Refund Policy outlines the terms under which we offer refunds for our services.
Services Offered
Blay Digital Agency provides a variety of digital services, including but not limited to web design, digital marketing, SEO, and content creation. Each service may have specific terms that apply, so please refer to your service agreement for detailed information.
Refund Eligibility
Refunds may be requested under the following circumstances:
– Services Not Delivered:
If we fail to deliver the agreed-upon services within the stipulated timeframe and have not communicated a valid reason for the delay, you may be eligible for a refund.
– Substantial Errors:
If the services provided contain substantial errors that were not corrected after a reasonable opportunity to do so, you may request a refund.
Non-Refundable Services
The following services are non-refundable:
– Services that have been initiated and completed as agreed
– Custom work specifically tailored to your specifications
– Any third-party services or purchases initiated on your behalf
Requesting a Refund
To request a refund, please follow these steps:
1. Contact us at info@blaydigitalagency.com within 7 days of the service delivery.
2. Provide your order details, including a description of the issue and why you believe you are eligible for a refund.
3. Allow us reasonable time to review your request.
Refund Process
Once we receive your request, we will evaluate your eligibility for a refund. If approved, the refund will be processed within 7 business days using the original payment method.
Please note, depending on your bank or credit card provider, it may take additional time for the funds to reflect in your account.
Change of Mind
If you change your mind about a service before it has been delivered, please reach out to us as soon as possible. We will accommodate requests for cancellations where feasible. However, all deposits or advance payments may be non-refundable if work has already commenced.
Contact Us
If you have questions or concerns regarding our Refund Policy, please reach out:
– Email: info@blaydigitalagency.com
– Phone: 407 702 7336
– Address: 2611 Fox Harbour North Dr.
Thank you for choosing Blay Digital Agency. We appreciate your business and are committed to delivering services that meet your needs.